Shipping policy

Shipping Policy

Last updated: 18 October 2026

Where we ship
We currently ship to addresses within Australia.

Delivery cost
Delivery is free on all orders within Australia.

Processing time
We usually send your order to our supplier within 1–3 business days of payment.

Delivery time
Your order is shipped from overseas. Estimated delivery is 10–15 business days from the day you order. This is an estimate, not a guarantee, and delays can happen due to customs, public holidays, weather or carrier issues. Business days are Monday to Friday, excluding public holidays.

Tracking
Once your order ships, you’ll get an email with a tracking number. Tracking can take a few days to update after dispatch. If you can’t see an update, check again in 2–3 days.

Orders with more than one item
Items in the same order may be sent separately and arrive on different days.

Wrong or incomplete address
Please check your address before you pay. If an order is sent to an address you gave us in error, we may not be able to recover it or send a replacement for free. Contact us straight away if you spot a mistake and we’ll try to fix it before it ships.

Delayed or lost orders
If your order hasn’t arrived within 30 days of ordering, contact us at insparationnation1@gmail.com with your order number. We’ll investigate and arrange a refund or replacement.

Damaged on arrival
If your item arrives damaged, please see our Refund and Returns Policy. Your rights under the Australian Consumer Law are not affected by this policy.

Contact us
Email insparationnation1@gmail.com with your order number. We aim to reply within 2 business days.