Refund policy

Refund and Returns Policy

Last updated: 18 October 2026

We want you and your dog to love your vest. If something isn’t right, this page explains what you can do. Nothing in this policy limits your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items
If your vest arrives faulty, damaged, not as described, or you receive the wrong item, contact us as soon as you can with your order number and a clear photo of the problem. We will offer you a refund or a replacement, and we will cover the cost of returning the item if a return is needed. This applies even if your claim is outside the change-of-mind window below.

Change of mind
If you change your mind, you can ask to return your vest within 10 days of delivery. To be eligible, the vest must be unused (not worn in the water), clean, undamaged, and in its original packaging. Contact us first so we can give you return instructions. We will arrange a return label where one is available. If we cannot, you are responsible for the cost of returning the item. Items returned without contacting us first may not be accepted.

Wrong size and exchanges
Please check the size guide on the product page and measure your dog before ordering. If the size is not right, contact us within 10 days of delivery and we will swap it for a different size, subject to stock. The vest must be unused and in its original packaging.

How refunds work
Once we approve your refund, we will pay it to your original payment method within 5 business days. For change-of-mind returns, we will process the refund after we receive and check the returned item. Your bank or payment provider may take additional time to show the refund in your account. Original delivery costs are refunded where the item is faulty, damaged or incorrect.

Cancelling an order
If you want to cancel an order, contact us as soon as possible. We can cancel an order that has not yet been shipped. If it has already shipped, you can return it under the change-of-mind terms above.

Lost orders
If your order has not arrived within 30 days of the date you ordered it, contact us and we will investigate and arrange a refund or replacement.

How to contact us
Email us at insparationnation1@gmail.com with your order number, your name, and a brief description of the issue (with photos if the item is faulty or damaged). We aim to reply within 2 business days.